Refund policy

Refund policy

Our products are digital downloads (PDF workbooks and kits). You can download them straight away.

Your rights under Australian Consumer Law. Our products come with guarantees that can't be excluded under the Australian Consumer Law. If something has a major problem, you're entitled to a refund. A major problem includes a file that is faulty, won't open, is missing pages, or is significantly different from how we described it. Nothing in this policy limits those rights.

If something isn't right. Email hello@growhappyproject.com.au within 30 days of your order. Include your order number and tell us what went wrong. We'll first try to fix it by sending a working file. If we can't, we'll give you a full refund.

Change of mind. Because downloads can't be returned, we don't usually refund a paid kit if you change your mind. If it isn't working for your family, email us anyway. We read every message and we're happy to help where we can.

Free workbooks and tips. The Starter Workbook is free, so there's nothing to refund. If you leave a tip by mistake, email us within 14 days and we'll refund it.